Novice, not receiving email, problems with setup (See more user questions)
Hi
Going back to the start here. This is the form and script that were working
well, then suddenly stopped working. Going back to my first reply, there
can't be a problem with the form or script as they worked before. There
must have been a change on the server. I know your host said there wasn't,
but scripts don't just stop working by magic.
That aside. Try this. Make a new form page containing the form code ONLY.
Point it to your existing script. Use this code (its the basic contact code
that comes with the script):
<form action="formtoemailpro.php" method="post">
<table border="0" bgcolor="#ececec" cellspacing="5">
<tr><td>Name</td><td><input type="text" size="30" name="name"></td></tr>
<tr><td>Email</td><td><input type="text" size="30" name="email"></td></tr>
<tr><td valign="top">Comments</td><td><textarea name="comments" rows="6"
cols="30"></textarea></td></tr>
<tr><td> </td><td><input type="submit" value="Send"></td></tr>
</table>
</form>
Put it on a page on its own, nothing else. See how it goes.
Just a basic point, are you sure the recipient email address in the script
is good? Are you receiving other emails to it?
If the basic standard code above and the standard script doesn't work, then
the issue is with your server.
Best wishes.
Charles Sweeney
https://formtoemail.com
The world's easiest feedback script!
----- Original Message -----
Sent: Monday, October 27, 2008 7:40 PM
Subject: Re: Help! (FormToEmail script)
> Hello Charles:
>
> I deleted the <input type="text" name="email" disabled size="1"> and made
> change on <input type="text" name="Name">. Believe it or not, id didn't
> work....
>
> I attached the same Customer Service page in case you want to check it
> out again.
>
> Thanks a lot my friend!
>
> On Oct 24, 2008, at 3:14 PM, FormToEmail.com wrote:
>
>> Hi
>>
>> I had a look at the files you attached. The script looks good.
>>
>> I see you still have two email inputs on the Customer Service page:
>>
>> <input type="text" name="email" disabled size="1">
>>
>> <input type="text" name="email">
>>
>> I haven't seen "disabled" used in that way before. Does that disable
>> the input? If it was me, I would simply delete the duplicate input.
>>
>> About the From: name, if you change this to lower case, it should show
>> up:
>>
>> <input type="text" name="Name">
>>
>> Change it to this:
>>
>> <input type="text" name="name">
>>
>> Any questions, just let me know.
>>
>> Best wishes.
>>
>> Charles Sweeney
>> https://formtoemail.com
>> The world's easiest feedback script!
>>
>> ----- Original Message -----
>> Sent: Friday, October 24, 2008 3:58 PM
>> Subject: Re: Help! (FormToEmail script)
>>
>>
>>> Ok Charles,
>>> In order to keep our web functional, I had to use the old forms
>>> (they're working good, except that we don't see the "From:" on the
>>> header). If you you want to take a look at 1 of them, just click on
>>> "Customer Service", or "Quote Request" @ .com. I'm
>>> attaching the corrected files that I sent you the other day:
>>> the form script and the customer service html page. I'm not sure if it
>>> will help.
>>> I appreciate your help.
>>
>> On Oct 24, 2008, at 9:10 AM, FormToEmail.com wrote:
>>
>>> Hi
>>>
>>> Can you give me the URL of your form page please, I will have a look
>>> at it?
>>>
>>> I still don't understand how it worked before then suddenly stopped.
>>> Particularly with the errors on the form.
>>>
>>> Best wishes.
>>>
>>> Charles Sweeney
>>> https://formtoemail.com
>>> The world's easiest feedback script!
>>>
>>> ----- Original Message -----
>>> Sent: Friday, October 24, 2008 2:38 PM
>>> Subject: Re: Help! (FormToEmail script)
>>>
>>>
>>> Hello Charles,
>>> I made the corrections you suggested, but unfortunately the forms
>>> didn't work.
>>> I also tried a fresh script (I went to your website and downloaded it
>>> again), set it up and nothing....Anyway, I'll see what I can do.
>>>
>>> Thanks and have a great weekend!
>>>
>>> On Oct 22, 2008, at 5:41 PM, FormToEmail.com wrote:
>>>
>>>> You have a great day too, !
>>>>
>>>> Charles Sweeney
>>>> https://formtoemail.com
>>>> The world's easiest feedback script!
>>>>
>>>> ----- Original Message -----
>>>> Sent: Wednesday, October 22, 2008 10:09 PM
>>>> Subject: Re: Help! (FormToEmail script)
>>>>
>>>>
>>>> Hey Charles:
>>>> Thanks a lot. I'll make those corrections and let you know how it
>>>> turns out.
>>>>
>>>> Have a great day!
>>>>
>>>>
>>>>
>>>> On Oct 22, 2008, at 2:05 PM, FormToEmail.com wrote:
>>>>
>>>>> Hello again .
>>>>>
>>>>> Just had a quick look at your form. You have this (minimum):
>>>>>
>>>>> <input type="Address" name="Address">
>>>>>
>>>>> and
>>>>>
>>>>> <input type="City_Town" name="City_Town">
>>>>>
>>>>> They should be:
>>>>>
>>>>> <input type="text" name="Address">
>>>>>
>>>>> and
>>>>>
>>>>> <input type="text" name="City_Town">
>>>>>
>>>>> That's just for starters, might be more.
>>>>>
>>>>> I can't think why these would have worked before.
>>>>>
>>>>> You also have this error on the script (line 537):
>>>>>
>>>>> $file_types_to_allow = array('.doc','.pdf','.jpg','.eps',ai');
>>>>>
>>>>> You are missing a quote mark on the last item in the array.
>>>>> Should be this:
>>>>>
>>>>> $file_types_to_allow = array('.doc','.pdf','.jpg','.eps','ai');
>>>>>
>>>>> Again, I can't see how this ever worked.
>>>>>
>>>>> Put these things right and let me know how it goes.
>>>>>
>>>>> Best wishes.
>>>>>
>>>>> Charles Sweeney
>>>>> https://formtoemail.com
>>>>> The world's easiest feedback script!
>>>>>
>>>>> ----- Original Message -----
>>>>> Sent: Wednesday, October 22, 2008 3:43 PM
>>>>> Subject: Re: Help! (FormToEmail script)
>>>>>
>>>>>
>>>>> Good Morning Charles:
>>>>> This morning I called our web host trying to solve the problem with
>>>>> our forms. They checked everything and said that at their end all is
>>>>> well, and that the problem could be on the form script.
>>>>> At this point I really don't know what to do.
>>>>> I'm attaching one of our html pages with a form and the
>>>>> formtoemailpro.php script that we have in our server.
>>>>> Like I mentioned yesterday, all forms were working very good-NO
>>>>> changes have been made since everything was working well.
>>>>> If you could please check the attachments and see if you find
>>>>> something that can solve the problem, we will really appreciate it.
>>>>> You know these forms are the main cyber entrance to our company.
>>>>>
>>>>> Again, Charles, I thank you very very much for all your help.
>>>>>
>>>>>
>>>>> On Oct 21, 2008, at 4:43 PM, FormToEmail.com wrote:
>>>>>
>>>>>> Hi
>>>>>>
>>>>>> I haven't a clue. There's no way I can know. Usually when a
>>>>>> script
>>>>>> suddenly stops working, something on the server has changed. You
>>>>>> need to ask your host about it.
>>>>>>
>>>>>> Any questions, just let me know.
>>>>>>
>>>>>> Best wishes.
>>>>>>
>>>>>> Charles Sweeney
>>>>>> https://formtoemail.com
>>>>>> The world's easiest feedback script!
>>>>>>
>>>>>> ----- Original Message -----
>>>>>> Sent: Tuesday, October 21, 2008 10:34 PM
>>>>>> Subject: Hello!
>>>>>>
>>>>>>
>>>>>>> Hi Charles:
>>>>>>> I need a liitle help. For days our website 4 forms were working
>>>>>>> beautifully. But today I got the report that none is functioning.
>>>>>>> Do you have a clue of what's going on? I checked the script and
>>>>>>> everything looks well.
>>>>>>>
>>>>>>> Thanks in advance.
